There has been a lot of buzz for a while regarding the coverage or lack thereof of AT&Ts 3G network. All of it seems to be coming from dissatisfied iPhone owners. Not much complaining from the pc card/data plan users who share this network though. From personal experience this faction should be up in arms as well.
When I opened my account I was working downtown Manhattan and connectivity was fine. I then moved to midtown and my connection dropped to below GPRS levels. AT&T response was to suggest I change to a lower data threshold plan. The fact that I had a sub-par connection for 90% of my usage period did not warrant waiving the cancellation fee.
I ended up dropping my contract and paying the cancellation fee which would not have been eliminated even if I had lasted out my 2 year contract.
Now I am very happy with Verizon even though they also have the ridiculous prorated cancellation fee.
I am usually one to dismiss most class action lawsuits as frivolous but in this case I say bring it on! It’s just a matter of time. Any lawyers listening?